TERMS + CONDITIONS
DISCLAIMER OF LIABILITY
We are not liable to you or anyone else for any Loss in association with use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
SPECIFIC WARNINGS AND DISCLAIMER
The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own safeguards to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.
This website is TOBY HEART GINGER copyright property. You are only provided with access to it for your personal or non-commercial use. Other than for the purposes of and subject to the conditions approved under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means: reproduce, distribute, store, print, transmit, display, perform, publish, adapt or create imitative works from any part of this website; or commercialise any services, products or information attained from any part of this website without our strict written permission.
Certain products and services referred to in this website are trade marks of TOBY HEART GINGER. Other products and/or company names mentioned in this website may be the trade marks of other people or entities. Nothing confined in the website should be interpreted as permitting any licence or right of use of any trade mark or part of any trade mark exhibited on the website without the express written permission of TOBY HEART GINGER or any third party owner.
This website may include links to other websites. The links that may be provided are for accessibility only and may not remain up-to-date or be maintained. Links to those websites should not be interpreted as any recommendation, endorsement, preference or approval by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless explicitly stated.
The linked websites are not under the control of TOBY HEART GINGER unless stated otherwise. And TOBY HEART GINGER is not accountable for the contents of any linked website. You link to any such website at your own risk. TOBY HEART GINGER may use this information to build up a consumer profile about you, which may allow us to tailor marketing material or offers which may be of interest to you. As with all of your personal information TOBY HEART GINGER will not provide this to third parties without your consent, except where: (a) such disclosure is permitted under the Privacy Act 1988; (b) TOBY HEART GINGER is required by law to disclose information to third parties; or (c) TOBY HEART GINGER has subcontracted some internal roles to third parties, for example data warehousing companies, mail contractors that carry out admin functions on their behalf.
Always make sure that the shipping address that you enter in when checking out is correct as we are unable to redirect orders once they are on there way to you. Our delivery time window begins from the moment an order is accepted by us and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please keep in mind that it can take longer during our busy sale periods where it may take up to 32 hours period. Once orders are dispatched, it can take up to 3 or 4 days to arrive for all Australian orders. For International orders it can take up to 14 days, depending on your location. All customers will receive an email once their order has been dispatched with tracking information from our courier.
- Items can be returned within 14 days of dispatch for AUS/NZ customers and 21 days of dispatch for all other countries
- Returned items will be issued with an e-gift card upon receiving return back
- We don't offer refunds for change of mind or incorrect sizing, including orders using Afterpay
- Items must be in a saleable condition with all tags attached and in it’s original packaging
- Items must not be damaged, worn, altered or washed. This includes make-up, fake tan marks, the smell of perfume or deodorant
- We will only offer a refund for faulty or incorrect sizing sent.
- We do not accept returns on cosmetics, earrings or undergarments (bras/underwear) for sanitary reasons.
- The original invoice as proof of purchase is provided
- Any products on sale cannot be returned.
HOW TO RETURN AN ITEM
To request your Return Authorisation Number (RA),
- Email firstname.lastname@example.org and include your order number in the email
- Note whether you are after an exchange or credit
- Once receiving your RA number make sure item/s are placed in an appropriate sized satchel. Please note, return shipping costs are at the expense of the customer.
- Include invoice in satchel with RA number written on invoice
- Send through tracking number once shipped off
- Returns are generally processed within 2 business days of receiving your return
Return address :
TOBY HEART GINGER
PO BOX 3564
South Brisbane, Qld, 4101